Frequently Asked Questions

 About Our Service

  • Enriched Hearts Transport is a compassionate, non-emergency medical and personal transportation service serving seniors and individuals with disabilities in the Los Angeles area. We provide safe, reliable, door-to-door rides to medical appointments, errands, social outings, and more — with the same care and dignity the Enriched Hearts family is known for.

  • We serve the greater Los Angeles area. Contact us to confirm whether your specific location is within our service area.

  • Unlike rideshare apps, our drivers are trained in mobility assistance, passenger safety, and compassionate care. We offer door-to-door service — not just curb-to-curb — meaning we'll help you or your loved one from inside their home all the way to their destination and back. We also accommodate wheelchairs, walkers, and other mobility aids, and can wait during appointments.

 Scheduling & Booking

  • You can schedule a ride by calling us or filling out our contact form on the website. We recommend booking in advance to ensure availability, especially for recurring appointments.

  • We ask for at least 24–48 hours notice whenever possible. For recurring or standing appointments (such as weekly dialysis), we can set up a standing schedule so you never have to worry about rebooking.

  • Yes! We specialize in recurring transport for clients who have regular appointments such as dialysis, chemotherapy, physical therapy, or other ongoing treatment. We'll build a standing schedule that works for you.

  • Absolutely. Family members, caregivers, and care coordinators can schedule rides on behalf of a client.

  • Please contact us as soon as possible if you need to cancel or reschedule. We ask for at least 24 hours notice when able.

What to Expect

  • Our drivers don't just pull up to the curb — they come to your door, assist you to the vehicle, and escort you safely to your destination. On the return trip, we bring you back inside your home or facility.

  • Yes. For medical appointments and other situations where a wait is expected, your driver can wait for you and bring you home when you're done. Just let us know when booking.

  • Yes, a companion is welcome to ride along. Just let us know when booking so we can plan accordingly.

  • We build flexibility into our scheduling. If your appointment runs over, your driver will stay and wait. We'll keep communication open so there are no surprises.

Accessibility & Special Needs

  • Yes. We have vehicles equipped to safely accommodate wheelchairs and other mobility devices. Please let us know your mobility needs when booking so we can send the right vehicle.

  • Yes. Our drivers are trained to assist passengers with a wide range of mobility aids and will help with boarding, securing equipment, and getting settled comfortably.

  • Yes. Our drivers are trained to work with clients who have cognitive conditions with patience and compassion. We take extra care to ensure these clients feel safe, calm, and comfortable throughout the ride.

  • Please let us know any relevant details when booking. The more we know about your loved one's needs, the better we can prepare the right vehicle, driver, and level of support for every trip.

Cost & Insurance

  • Pricing depends on the type of ride, distance, and level of assistance needed. Contact us for a personalized quote.

  • We work with select insurance plans and managed care programs for non-emergency medical transportation. Contact us to find out if your plan is accepted.

  • We accept Credit/Debit Cards, ACH Payments, and Zelle.

Our Drivers

  • All of our drivers undergo comprehensive background checks including fingerprinting, DOJ screening, and thorough reference verification. They also complete in-depth interviews and personality assessments to ensure they're the right fit for our company and clients.

  • Our drivers are trained in first aid and CPR, and are prepared to respond calmly in the event of a medical concern. In addition, our drivers are trained in Defensive Driving, Mobility Assistance, Sensitivity/Disability Awareness, HIPAA Compliance, and Ongoing training for specialized transport needs. However, we are a non-emergency transport service — in a true emergency, 911 will always be called.

  • Yes. All Enriched Hearts Transport drivers are fully insured under our professional liability and commercial auto insurance policy.

Still Have Questions?

Can't find what you're looking for? We're happy to help. Contact us at (323)300-4411 or transport@EnrichedHearts.com and we'll get back to you promptly.