Frequently asked questions

Is there a specific question you have? Click the links below to jump to that category of FAQs

General Home Care

Disabilities Home Care

Dementia Home Care

Respite Home Care

Companion Home Care

Personal Home Care

Post-Hospital Home Care

Hospice Home Care

Family Home Care

Travel Companion Care

 General Home Care FAQs

  • Compassion, Customization, Communication - Our Foundation

    The foundation of Enriched Hearts Home Care is what we call “The Three C’s of Care”. We believe that care should be based on Compassionate Caregivers, Customized Care, and Collaborative Communication.

  • Our caregivers provide a wide range of services including; bathing, dressing, grooming, medicine reminders, incontinence care, monitoring for fall prevention, running errands, transportation to appointments, companion services, household cleaning, meal preparation, grocery shopping, helping with rehabilitation exercise and much more. View our Services page for more info on the services we provide.

  • Allowing clients to age in their home rather than an assisted living facility provides the chance to maintain comfort, dignity and independence. In addition, with Enriched Hearts, clients find joy in the genuine relationships that are forged during senior care.

  • Some of the biggest signs that someone may need assistance at home include a change in bathing habits or personal hygiene, mobility issues or falls, decline in vision or hearing, unexplained weight loss or gain, forgetfulness or memory issues, missed medical appointments or loneliness. Fill out the contact form on our website if you’d like to inquire about whether your loved one could benefit from in-home senior care.

  • Our caregivers are fully background checked and reference checked. We hire experienced individuals, provide mandatory onboarding as well as yearly training that exceeds state and national requirements. We also provide additional specialized and other skills training for employees to take on their own. Our reputation is highly dependent on the quality of our caregivers so we try to hire the best and retain them.

  • Yes, all of our caregivers are licensed and fully insured and bonded.

  • Yes, if you desire a caregiver that drives we can provide one. They can take you to appointments, to run errands or to lunch, as well as many other places.

  • We try our best and have good success at matching our clients with a caregiver on the first try based on personality traits, physical ability, and skillset. If for any reason you want to switch we will accommodate you as soon as possible.

  • We will provide a comparable caregiver for the day or days your regular aide is out.

  • Yes we do and we will help you as much as possible with the process.

    We are an approved CalPERS provider, as well as dozens of other LTCI companies.

  • We do a comprehensive care plan and assessment before assigning a caregiver. Within this assessment, we like to account for your personal history, likes, dislikes, preferences and more. We want to find out what makes you happy, frustrated or anxious as well as what activities you enjoy. We want to learn who you or your loved one really are. We then do our best to match you or your loved one accordingly. We also share the care plan with our caregiver to make sure they know what is expected of them.

  • Our caregivers are employees. This means we are responsible for workman’s compensation, unemployment compensation, as well as dealing with the ever changing caregiving laws. There are a lot of benefits to having an employee as opposed to a contract worker but mainly it takes a lot of stress and liability off of you.

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 Disabilities Home Care FAQs

  • Disability home care services can help adults with disabilities manage their daily activities and live with comfort, safety and independence in the place they call home. Services can include transferring and mobility assistance; bathing, grooming and personal hygiene; medication reminders; grocery shopping and meal preparation; and transportation assistance. 

  • Comprehensive caregiver training is provided before care is given to any client, and we carefully match caregivers with individuals they are compatible with. However, we do have certain caregivers that have specialized training to care for those with disabilities.

  • Enriched Hearts Home Care’s disability home care services can look however you’d like them to. We work with you to develop the routine that is most beneficial for your loved one, ensuring that our caregivers help them out however they need. Therefore, the day-to-day may change based on your needs, but can include everything from personal hygiene and mobility assistance to meal preparation, medication reminders and running errands or going to appointments. 

  • A number of factors can impact how much your disability home care services cost, including how many days and hours a caregiver is needed, which tasks they will be assisting with and what your insurance coverage is like. 

  • Yes, depending on your needs, Enriched Hearts Home Care may be able to provide 24-hour disability home care. Reach out to our professionals today to discuss your needs and what we have available to you. 

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 Dementia Home Care FAQs

  • Dementia home care is designed to offer personalized support to individuals with cognitive deficits that create issues with memory, language, problem-solving or other thinking abilities and interfere with an individual’s daily life. It can also give family caregivers necessary respite from their caregiving responsibilities, allowing them to take time for themselves and spend quality time with their loved ones as family, not as a full-time caregiver.

  • In the early stages of Alzheimer’s and related dementias, people experience changes in thinking, remembering and reasoning. This often leads to the need for daily assistance with simple, everyday tasks. As dementia advances, assistance with more complex tasks associated with personal care may be needed. Enriched Hearts can provide the support family caregivers need to help care for loved ones living with different forms and stages of dementia. Request personalized pricing today and learn more about our dementia care services. 

  • A caregiver can perform a number of dementia home care services with or for your loved one, from keeping them company, driving them to appointments or social events, and helping calm them down should they become confused or agitated to assisting with things like getting dressed, bathing, eating, meal preparation, organizing mail and bills, climbing stairs and more.

  • Alzheimer’s home care may be beneficial if your loved one has been diagnosed with the disease or is experiencing changes in memory, cognitive function or mood. They can also be beneficial if they struggle to complete household chores or personal care tasks.

  • Having a dementia care professional in the home can ensure that your loved one remains safe and sound in the house, but it can also be ideal for those struggling with confusion, behavioral issues or the completion of everyday tasks. Contact Enriched Hearts Home Care today to see how we can help provide your family with quality care and peace of mind. 

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 Respite Home Care FAQs

  • The purpose of respite home care is to provide temporary relief for primary family caregivers, allowing them to take a much-needed break from the daily responsibilities of caregiving. Friends, other family members, volunteers or a professional respite care provider, who can provide in-home care at a private residence as well as a variety of healthcare settings, can offer crucial caregiving support. 

  • Most respite care is funded through private pay. Many insurance plans do not cover respite care services, but some specific services may be covered by Medicare Advantage plans, government programs like Medicaid/Medi-Cal or veteran benefits. Because payment options may have certain eligibility requirements and service limitations, your our team can provide guidance to determine the type of respite care services needed and which payment options are available to you. Click here to contact us to learn more about personalized payment options.

  • For those who rely on a caregiver to remain in their own home, a respite care provider can be crucial for retaining independence. It’s not practical to think that family members can be with your loved one every second. That’s where Enriched Hearts comes in, offering in-home respite care that will provide your family with much-needed time away from caregiving responsibilities while also offering peace of mind and someone else to help out. 

  • A respite care provider can tailor their services to your family’s needs, staying for as long or as little as your loved one requires. Reach out today to learn more about Enriched Hearts’ offerings and how they can best benefit your family. 

  • If you have a family member providing in-home care, that is a sign in and of itself that your loved one may benefit from respite care. Designed to give live-in care providers a necessary break, in-home respite care will reduce stress put on the family members helping provide assistance as well as your loved one themselves, offering new interaction with someone outside of the family unit that can blossom into a nurturing friendship. This can be especially important if your loved one is feeling lonely or needs help when other caregivers cannot be there.

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 Companion Home Care FAQs

  • In-home companion care helps adults manage everyday household activities, allowing them to live independently in the place they call home. This type of care also offers emotional support and friendship to those who need it most.

  • The cost varies depending on where you need care and the number of hours you need a companion each day. Contact us for a personalized price quote.

  • Companion care includes non-medical services such as light housekeeping, laundry, grocery shopping, meal preparation, transportation assistance and medication reminders in addition to friendship and conversation.

  • Companion care is centered on providing emotional support and friendship to clients as well as services such as household management, transportation for running errands and meal preparation. Personal care includes hands-on assistance with things like getting dressed, bathing, walking, eating or drinking, using the restroom and more.

  • Having a Enriched Hearts caregiver in the home to provide companionship can be a huge relief for older adults who live alone and are struggling to manage the household or cook meals on their own. It can also keep clients from feeling lonely as caregivers aim to create real connections. Fill out the contact form to get more information on how Enriched Hearts Home Care can benefit your loved one.

  • If your loved one is lonely or having a hard time managing the household, it may be time to consider at-home companion care with Enriched Hearts Home Care. Contact us for a personalized price quote to explore your options.

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Personal Home Care FAQs

  • In-home personal care services assist seniors and other adults with activities of daily living, focusing on the basic skills one needs to live independently at home.

  • The cost for personal care varies depending on where you need care and the number of hours you need a caregiver each day. Contact us for a personalized price quote.

  • Services can include getting dressed, bathing, grooming, brushing teeth, help with walking and mobility, getting in or out of bed or a vehicle, toileting care and assistance with eating or drinking.

  • Personal care involves hands-on services like bathing, dressing and toileting assistance. Companion care focuses on things such as daily household tasks, errands, transportation and social companionship.

  • While the most common way to pay for in-home personal assistance is privately, some long-term care services may be covered by insurance. Government programs like Medicaid and Medicare Advantage may also cover in-home care. Contact us for a personalized price quote.

  • Contact us for a better grasp of what needs your loved one might have. Our expert caregivers, can help you determine the best actions towards improved care.

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Post-Hospital Home Care FAQs

  • Adults often require support at home while recovering from an injury or surgery, or while managing a chronic condition. This type of care may also be needed when someone is discharged from a hospital, rehabilitation center or skilled nursing facility. Recovery and rehabilitation services can help individuals settle into their daily routines and complete tasks at home. 

  • Some states allow caregivers to perform basic wound care under the oversight of a registered nurse. However, most wound care requires a nurse to complete. 

  • These services may be required for many different reasons, including things like traumatic brain injuries, fractures, burns, amputations, spinal cord injuries, loss of sight or hearing and more in addition to assistance with chronic diseases or illnesses. 

  • The costs associated with rehabilitation and recovery care typically depend on what services are needed and how long your caregiver is present in the home. Reach out today to discuss your needs and get a price estimate.

  • This type of care can last as long as you need it to. Every case is different, but Enriched Hearts caregivers work hard to develop a customized plan that works best for your loved one. Work together to determine how many hours per day or week your caregiver is needed and for how long you expect this care to continue. But remember: Nothing is set in stone; the details of your loved one’s rehabilitation and recovery care can always be adjusted.

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Hospice Home Care FAQs

  • Home hospice care addresses the comfort and quality of life of individuals with serious illnesses who are approaching the end of life and is focused on allowing them to stay in their own homes. 

  • Enriched Hearts’ customized home hospice care services help clients with personal care needs, including bathing, dressing and personal hygiene. Caregivers can also provide companionship to the client and respite care to the family members involved in their care. Help with errands and other household tasks may also be part of hospice care.

  • Hospice care focuses on the care, comfort and quality of life of a person with a serious illness who is approaching the end of life. Palliative care is specialized medical care for a person living with a serious illness, such as cancer or heart failure. These individuals may receive medical care for their symptoms, as well as treatment aimed at curing their illness. 

  • By enlisting the help of Enriched Hearts Home Care, clients are able to remain in their own homes rather than going to a care facility and having to undergo treatment in a less comfortable environment. Home hospice care also allows your loved one to enjoy their remaining days with dignity in the place they call home.

  • There are many ways that clients can opt to pay for their care. Private, out-of-pocket pay is always an option, and sometimes it’s the one that makes the most sense for loved ones and their families. However, some insurance plans may cover home hospice care so check with your insurance provider before making a decision. Enriched Hearts Home Care is on hand to answer any questions. 

  • Our caregivers help ensure that your loved one finds comfort by assisting them with personal care tasks such as bathing, dressing or brushing their teeth. They are also able to assist with walking, climbing stairs, getting in and out of vehicles and ensuring proper posture for comfort at home and beyond. 

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Family Home Care FAQs

  • Family care services can help busy families manage daily chores and other household responsibilities. Enriched Hearts offers personalized services delivered by our trained professionals, including running errands, laundry, light housekeeping, grocery shopping, meal planning and more. 

  • Yes, our professional caregivers can also assist new mothers who have just come home from the hospital with tasks around the house. However, our family care does not cover infants or children; we only provide care to adults 18 and older. 

  • You and your loved one will likely benefit from family care services if you spend a lot of hours out of the house, at work and/or school, and lack the time necessary to keep everything in order. This can include everything from organizing bills and running errands to cleaning, cooking and other housework. 

  • In a way, Enriched Hearts Home Care’s services can support the entire household. While we don’t offer babysitting or childcare services, our family care can impact everything living under the roof as it provides a clean, safe and comfortable environment in which for them to relax while at home and also offers nutritious, home-cooked meals that can be of great benefit to even the youngest members of your family. 

  • As with all of Enriched Hearts’ home services, we provide whatever works best for you. Our customizable family care ensures that we are available when you need us most – no more, no less. 

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Travel Companion Care FAQs

  • A travel companion assists adults while traveling. They can provide transportation to the airport, carry suitcases, and assist with the check-in and security processes. They may also accompany individuals throughout their entire journey to provide companion care or personal care services.

  • The cost for travel companion care varies depending on the traveler’s needs and abilities, as well as how many hours of care are required. Travel companion service also varies by location. For more information on cost, contact us and we’ll provide a quote for you.. 

  • The most common way to pay for travel companion care is private pay. Your local Enriched Hearts Home Care office can provide guidance to determine what type of travel companion care is needed and which payment options are available to you. Click here to get personalized pricing. 

  • Before any care or travel begins, we carefully match our caregivers with individuals based on whom we think they’ll be compatible. Since travel together is a very close and special experience, we ensure that all our clients are comfortable and happy with their caregivers before setting out on their trip.

  • Travel companion services are designed for short-term use, such as quick weekends away or vacations. If you or a loved one needs assistance for a longer trip, contact us for more information. 

  • Enriched Hearts Home Care knows that everyone who reaches out for travel companion care has different needs and wishes for the trip. One individual may want help with transportation around the airport and navigating ground transportation. Another might be going on vacation to a destination they’ve always dreamed of and wish for a travel companion to share it with. When matching you with a travel companion, we ensure that all expectations are apparent from the beginning, so you can focus solely on enjoying your trip.

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